Shipping Policy

Last Updated: October 2026

At Wewioroue, we aim to provide a clear and dependable delivery experience for customers purchasing our headbands and hair accessories. This Shipping Policy outlines the procedures we follow when preparing merchandise, coordinating shipments, sharing tracking details, and handling questions concerning parcel delivery. These provisions apply to orders placed across our Timeless Elegance, Active Motion, and Daily Beauty Rituals collections.

1. Preparing and Processing Your Purchase

Once an order has been submitted, our fulfillment team arranges the necessary preparation, product checks, and protective packaging before handing the shipment to a delivery provider. Under normal circumstances, this stage requires approximately 1 to 3 business days. Orders received on weekends or recognized public holidays will typically enter the processing schedule on the next working day. Certain purchases may require additional preparation time when payment verification, order confirmation, or special fulfillment procedures are necessary.

2. Worldwide Shipping Charges and Expected Transit Periods

Wewioroue applies a flat international shipping charge of $5.99 USD per order. Following collection of the package by the designated transportation provider, delivery to international destinations ordinarily requires around 10 to 20 business days. The actual transit period may differ according to the recipient's location, customs clearance requirements, local postal procedures, carrier schedules, and transportation circumstances. Shipping estimates are supplied as general guidance rather than a promise that merchandise will arrive on a particular date.

3. Customs Reviews and Unexpected Shipping Disruptions

Although we work with our shipping partners to support timely transportation, some deliveries may experience interruptions caused by events outside our reasonable influence. Customs inspections, seasonal parcel congestion, adverse weather, disruptions to transportation services, and other international or regional logistics conditions may affect the movement of shipments. Such circumstances can result in delivery taking longer than the originally estimated period. We appreciate customers' patience while the responsible carrier completes the necessary transportation procedures.

4. Shipment Tracking and Parcel Status Notifications

When your order has been dispatched and accepted by the relevant shipping company, available tracking details will be communicated to the email address supplied at checkout. You may use the assigned tracking number through the carrier's official tracking platform or another compatible shipment-monitoring service. Please allow approximately 24 to 72 hours after dispatch for the first tracking event or status update to appear, as carrier systems may require additional time to register newly received packages.

5. Deliveries Involving Multiple Packages

Some purchases containing several accessories may be fulfilled through more than one parcel. This can occur when ordered items are held at separate warehouses or when different delivery arrangements are required. If your order is divided into individual shipments, we will provide the available tracking information associated with each package separately. Because these parcels may travel through different transportation routes, they may not reach the delivery address on the same day.

6. Requests to Adjust Orders or Correct Shipping Addresses

Customers wishing to revise an order or correct the shipping destination should notify our customer service team within 12 hours of completing the purchase. Please email support@wewioroue.com with the subject "Urgent: Order Amendment" and include your Order ID, the email address entered during checkout, and a detailed explanation of the requested adjustment.

We will make reasonable attempts to accommodate eligible changes before the fulfillment process advances. However, we cannot promise that modifications will remain possible once the order is being processed, the merchandise has been packaged, or the parcel has already been entrusted to the shipping carrier.

7. Unsuccessful Delivery and Parcels Awaiting Collection

When a courier cannot successfully deliver a shipment, the local delivery provider may issue further instructions to the recipient. Depending on the carrier's procedures, customers may be offered another delivery attempt or asked to retrieve the parcel from an approved collection facility. Recipients are expected to follow the applicable delivery instructions and collect their packages before any designated holding period expires.

Wewioroue cannot assure successful delivery where the shipping address supplied by the purchaser is incorrect or incomplete, or where the recipient does not collect the package within the timeframe specified by the carrier. If these circumstances cause a shipment to be returned, abandoned, or classified as undeliverable, we will assess the available options in accordance with our relevant store policies and any consumer protection obligations imposed by law.

8. Tracking Interruptions and Delivery Status Investigations

• Shipments Showing Recent Movement: Where tracking records indicate carrier activity during the preceding 7 calendar days, the package will generally be regarded as continuing through the shipping network, unless additional information provides reasonable grounds to suspect a transportation or delivery problem.
• Requesting a Shipment Review: If no new tracking scan or transportation movement has been recorded for more than 7 consecutive days, please write to support@wewioroue.com. Include your Order ID and the available parcel details. Our customer service representatives will examine the shipment record and, when appropriate, request additional information or an investigation from the responsible carrier.

9. Missing Packages and Shipments Recorded as Delivered

• Carrier-Verified Parcel Loss: When the shipping provider completes an investigation and confirms that a shipment was lost before reaching the designated destination, Wewioroue will organize a replacement delivery without imposing additional merchandise or shipping charges. Replacement arrangements remain subject to available inventory and applicable legal obligations.
• Packages Marked as Delivered: If the carrier's tracking system identifies a shipment as delivered, our team will review the available delivery confirmation and tracking records when assessing the matter. Customers who cannot find a package despite a delivered status should contact our support team for further assistance. A delivery confirmation recorded by the carrier does not eliminate any statutory remedies or consumer protections that must remain available under applicable law. Eligibility for a replacement or refund will be considered in accordance with our store policies and relevant legal requirements.

10. Distribution Locations and Logistics Arrangements

Wewioroue may prepare and ship purchases through different fulfillment locations depending on product inventory, supplier arrangements, and the destination of the order. Merchandise may be dispatched from facilities in North America, Europe, Australia, or other regions where our manufacturing, storage, and transportation partners operate. Consequently, the originating shipping location may differ between individual products or separate customer orders.

11. Supplementary Delivery Terms and Customer Responsibilities

• Order preparation periods and transportation estimates published by Wewioroue are approximate unless a particular delivery timeframe has been expressly confirmed as a binding commitment.
• Except where checkout information clearly states that destination-related charges are included, purchasers are responsible for applicable customs duties, import taxes, tariffs, value-added taxes, and comparable fees imposed by the relevant authorities.
• Customers must provide a complete and correct shipping address during checkout and should notify our support representatives without unnecessary delay if an amendment is required.
• Responsibility for merchandise damaged or lost during transportation, including the stage at which shipping risk transfers, is governed by the relevant purchase conditions and mandatory legal provisions. Carrier delivery confirmation may be considered when reviewing the outcome of a shipment but does not supersede consumer rights that cannot legally be excluded or restricted.

Shipping Assistance and Customer Contact

For assistance with order preparation, delivery arrangements, tracking records, unexpected shipping delays, parcel status, or questions about this Shipping Policy, please contact Wewioroue at support@wewioroue.com. To help us identify your purchase and respond efficiently, include the relevant Order ID and the email address associated with the transaction. For your protection, please avoid sharing complete payment card numbers or other unnecessary confidential financial information through ordinary customer service correspondence.